FAQ
Product
All questions about products and your shopping experience.
Does the backpack fit under a standard airline seat?
Yes absolutely it fits perfect.
How does the compression system work?
Using the tiny air pump you simply compress the built in lining of the bag to get up to 50% more space. It removes all the air from your clothing to allow more space.
What size laptop does the backpack take?
It can take up to a 17 inch laptop in the dedicated padded compartment.
What maximum weight can the backpack hold?
Our maximum load tests indicate the backpack can withhold up to 40kg of gear making it extremely strong.
Is the backpack waterproof?
We use premium water resistant materials that withstand all weather conditions.
Shipping
Learn more about shipping costs and shipping times.
Do you ship worldwide?
Yes, we ship all over the world. If you cannot find your country on the list email us info@airopack.co and we will add it.
How much does shipping cost?
We provide free worldwide shipping.
If you can’t see your location on the list send us an email info@airopack.co and we will add it.
Is the backpack in stock ready to ship?
Yes! We don't do pre orders. We have large quantities of stock available to ship out in 24 hours.
How long does shipping take?
USA: 6-12 working days
Europe: 8-14 working days
Canada: 9-15 working days
Mexico: 10-15 working days
Australia: 11-17 working days
Rest of the world: 9-17 working days
Returns & Warranty
Discover our returns, exchanges and warranty policies.
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@airopack.co.
I only received part of my order?
Don't worry, some of our products are sent from different warehouses so they maybe sent separately. To clarify please email us at info@airopack.co.
Is there a warranty?
Yes all of our products come with a 2 year warranty.
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